Last updated 7 August 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item
is faulty, significantly different from its description, or does not do what it is meant to do, you are
entitled to a repair, replacement or refund, and to compensation for any other reasonably foreseeable
loss. Where the problem is minor, we may choose to repair the item rather than replace or refund it.

Nothing on this page limits those rights.

If something arrives damaged or faulty

Email info@organisemydecor.com.au within 7 days of
delivery, with your order number and a photograph of the problem. We will arrange a replacement or a
refund and we cover the return postage. Please keep the original packaging until it is sorted out.

If you change your mind

We accept change-of-mind returns within 14 days of delivery, provided the item is unused, undamaged
and in its original packaging.

  • Email us first so we know to expect it.
  • Return postage is at your cost. We recommend a tracked service — we cannot refund an item that never
    reaches us.
  • Once the item arrives and we have checked it, we refund what you paid for the item. The original
    $9.95 delivery charge is not refunded.

Handmade items

Our pieces are handcrafted, so small variations in colour, size and finish are normal and are not
faults. If a piece is not what you expected, the change-of-mind terms above apply.

How refunds are paid

Because orders are paid by direct bank transfer, refunds are paid back to an Australian bank account
you nominate. We process approved refunds within 5 business days.

Where to send returns

Organise My Decor
17 Haynes Avenue
Seven Hills NSW 2147
Australia

Please contact us before sending anything back — unannounced returns can go astray, and we cannot
refund what we cannot identify.

Questions? Email info@organisemydecor.com.au or call 0403 035 358.